Session

Management, Business and Economics

Description

High-performance companies compete in order to gain new customers and keeping the existing customers and this makes it to treat their customers with a high level of service, but to offer a high level of service the organization should possess a highly motivated work force. The aim of our study: is not focused on the assessment of a particular company, but the evaluation of several companies, small and medium enterprises which are established by local Kosovo owners. The analysis of responses to questionnaires, observe that small and medium local companies in Kosovo have inefficiencies in the direction of their staff. There is a lack of performance evaluation of staff, lack of delegated responsibility of the staff, lack of participating in decisions that impact their daily work of the staff and lack of formal performance appraisal of the staff. Kosovo, as many other countries of the region is a developing country where business plays its critical role in this activity. Too many foreign companies see the developing countries as an opportunity to invest, as new markets where they can increase the number of clients. The foreign companies are companies with professional expertise and their equity cover some folds the local company‘s equity. The market is becoming very competitive and will become more competitive in the future and to local companies will be more difficult to compete if they are not able to improve the working environment for keeping the existing employees and attracting talented employees.

Keywords:

motivation, satisfaction in the work place, organizational structure

Proceedings Editor

Edmond Hajrizi & Mo Vaziri

First Page

388

Location

Prishtina, Kosovo

Start Date

2-11-2012 9:00 AM

End Date

3-11-2012 5:00 PM

DOI

https://doi.org/10.33107/ubt-ic.2012.50

Included in

Business Commons

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Nov 2nd, 9:00 AM Nov 3rd, 5:00 PM

Motivational Working Environment in Small and Medium Local Enterprises in Kosovo

Prishtina, Kosovo

High-performance companies compete in order to gain new customers and keeping the existing customers and this makes it to treat their customers with a high level of service, but to offer a high level of service the organization should possess a highly motivated work force. The aim of our study: is not focused on the assessment of a particular company, but the evaluation of several companies, small and medium enterprises which are established by local Kosovo owners. The analysis of responses to questionnaires, observe that small and medium local companies in Kosovo have inefficiencies in the direction of their staff. There is a lack of performance evaluation of staff, lack of delegated responsibility of the staff, lack of participating in decisions that impact their daily work of the staff and lack of formal performance appraisal of the staff. Kosovo, as many other countries of the region is a developing country where business plays its critical role in this activity. Too many foreign companies see the developing countries as an opportunity to invest, as new markets where they can increase the number of clients. The foreign companies are companies with professional expertise and their equity cover some folds the local company‘s equity. The market is becoming very competitive and will become more competitive in the future and to local companies will be more difficult to compete if they are not able to improve the working environment for keeping the existing employees and attracting talented employees.