Session

Management, Business and Economics

Description

Increased demands on life quality in its every aspect, has impose certain obligations on evaluating health services quality, which has become one of the key prerequisites, not only for health care organizations, but also for governments and society. Quality, serves as an essential factor in defining and evaluating a health care institution, as well as, an indispensable competing tool between private and public sector, offering these kind of services. Consequently given the importance of the argument, numerous studies and analyses, has been carried out through years by various researchers and organizations all over the world, to identify the key indicators used to assess hospital services quality, and to find the most appropriate method to choose them. Therefore this article aims to describe different methods and efforts, made, to evaluate indicators used to measure health service quality, to better understand their point of view, their implications and applications, in order to select and propose most feasible methods, to use in Albanian context.

Keywords:

Indicators, Health care, Service Quality, Assessment

Proceedings Editor

Edmond Hajrizi

ISBN

978-9951-550-12-3

First Page

144

Last Page

148

Location

Durres, Albania

Start Date

7-11-2015 9:00 AM

End Date

7-11-2015 5:00 PM

Included in

Business Commons

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Nov 7th, 9:00 AM Nov 7th, 5:00 PM

A theoretical perspective on approaches used to define indicators that measure health quality services

Durres, Albania

Increased demands on life quality in its every aspect, has impose certain obligations on evaluating health services quality, which has become one of the key prerequisites, not only for health care organizations, but also for governments and society. Quality, serves as an essential factor in defining and evaluating a health care institution, as well as, an indispensable competing tool between private and public sector, offering these kind of services. Consequently given the importance of the argument, numerous studies and analyses, has been carried out through years by various researchers and organizations all over the world, to identify the key indicators used to assess hospital services quality, and to find the most appropriate method to choose them. Therefore this article aims to describe different methods and efforts, made, to evaluate indicators used to measure health service quality, to better understand their point of view, their implications and applications, in order to select and propose most feasible methods, to use in Albanian context.