Session
Management, Business and Economics
Description
Increased demands on life quality in its every aspect, has impose certain obligations on evaluating health services quality, which has become one of the key prerequisites, not only for health care organizations, but also for governments and society. Quality, serves as an essential factor in defining and evaluating a health care institution, as well as, an indispensable competing tool between private and public sector, offering these kind of services. Consequently given the importance of the argument, numerous studies and analyses, has been carried out through years by various researchers and organizations all over the world, to identify the key indicators used to assess hospital services quality, and to find the most appropriate method to choose them. Therefore this article aims to describe different methods and efforts, made, to evaluate indicators used to measure health service quality, to better understand their point of view, their implications and applications, in order to select and propose most feasible methods, to use in Albanian context.
Keywords:
Indicators, Health care, Service Quality, Assessment
Proceedings Editor
Edmond Hajrizi
ISBN
978-9951-550-12-3
First Page
144
Last Page
148
Location
Durres, Albania
Start Date
7-11-2015 9:00 AM
End Date
7-11-2015 5:00 PM
DOI
10.33107/ubt-ic.2015.36
Recommended Citation
Kalaja, Rezarta, "A theoretical perspective on approaches used to define indicators that measure health quality services" (2015). UBT International Conference. 36.
https://knowledgecenter.ubt-uni.net/conference/2015/all-events/36
Included in
A theoretical perspective on approaches used to define indicators that measure health quality services
Durres, Albania
Increased demands on life quality in its every aspect, has impose certain obligations on evaluating health services quality, which has become one of the key prerequisites, not only for health care organizations, but also for governments and society. Quality, serves as an essential factor in defining and evaluating a health care institution, as well as, an indispensable competing tool between private and public sector, offering these kind of services. Consequently given the importance of the argument, numerous studies and analyses, has been carried out through years by various researchers and organizations all over the world, to identify the key indicators used to assess hospital services quality, and to find the most appropriate method to choose them. Therefore this article aims to describe different methods and efforts, made, to evaluate indicators used to measure health service quality, to better understand their point of view, their implications and applications, in order to select and propose most feasible methods, to use in Albanian context.