Schedule

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2015
Saturday, November 7th
9:00 AM

Credit Information System in Albania

PDF

Valbona Çinaj, University of Tirana
Bashkim Ruseti, University of Tirana

Durres, Albania

9:00 AM - 5:00 PM

E-customer relationship management in insurance industry in Albania

PDF

Evelina Bazini, University of Vlora

Durres, Albania

9:00 AM - 5:00 PM

E-learning systems in higher education institutions: An outlook of their use in the Western Balkan Region

PDF

Blerta Abazi Chaushi, South East European University
Agron Chaushi, South East European University
Florije Ismaili, South East European University

Durres, Albania

9:00 AM - 5:00 PM

IT Outsourcing

PDF

Besnik Skenderi, University for Business and Technology
Diamanta Skenderi, University for Business and Technology

Durres, Albania

9:00 AM - 5:00 PM

Modelling business and management systems using Fuzzy cognitive maps: A critical overview

PDF

Peter P. Groumpos, University of Patras

Durres, Albania

9:00 AM - 5:00 PM

Performance Indicators Analysis inside a Call Center Using a Simulation Program

PDF

Ditila Ekmekçiu, University of Tirana
Markela Muça, University of Tirana
Adrian Naço, University of Tirana

Durres, Albania

9:00 AM - 5:00 PM

Some Principles for Banks’ Internal Control System in Albania

PDF

Artur Ribaj

Durres, Albania

9:00 AM - 5:00 PM