Perception of Customers on Electronic Banking Services Problems, and their improvements
Session
Management, Business and Economics
Description
The use of technology in banking services has facilitated many daily banking operations. However, the use of technology in electronic banking services has its problems as well. The aim of this research is to look at the effect of security and ease of use in the problems of electronic banking services. After the comprehensive literature review, this research presents a statistical analysis through a distributed questionnaire to look at the effect of security and ease of use in reducing the problems of electronic banking services. Regression analysis shows that security and ease of use of electronic banking services have a negative effect on problems of electronic banking services, which means that with the increase of securityand/or ease of use, their problems are reduced.
Keywords:
Electronic Banking, Security, Easy Banking
Session Chair
Hasan Metin
Session Co-Chair
Bejtush Ademi
Proceedings Editor
Edmond Hajrizi
ISBN
978-9951-437-54-7
Location
Durres, Albania
Start Date
27-10-2017 3:00 PM
End Date
27-10-2017 4:30 PM
DOI
10.33107/ubt-ic.2017.266
Recommended Citation
Salihu, Armend and Metin, Hasan, "Perception of Customers on Electronic Banking Services Problems, and their improvements" (2017). UBT International Conference. 266.
https://knowledgecenter.ubt-uni.net/conference/2017/all-events/266
Perception of Customers on Electronic Banking Services Problems, and their improvements
Durres, Albania
The use of technology in banking services has facilitated many daily banking operations. However, the use of technology in electronic banking services has its problems as well. The aim of this research is to look at the effect of security and ease of use in the problems of electronic banking services. After the comprehensive literature review, this research presents a statistical analysis through a distributed questionnaire to look at the effect of security and ease of use in reducing the problems of electronic banking services. Regression analysis shows that security and ease of use of electronic banking services have a negative effect on problems of electronic banking services, which means that with the increase of securityand/or ease of use, their problems are reduced.