Event Title

Perception of Customers on Electronic Banking Services Problems, and their improvements

Session

Management, Business and Economics

Description

The use of technology in banking services has facilitated many daily banking operations. However, the use of technology in electronic banking services has its problems as well. The aim of this research is to look at the effect of security and ease of use in the problems of electronic banking services. After the comprehensive literature review, this research presents a statistical analysis through a distributed questionnaire to look at the effect of security and ease of use in reducing the problems of electronic banking services. Regression analysis shows that security and ease of use of electronic banking services have a negative effect on problems of electronic banking services, which means that with the increase of securityand/or ease of use, their problems are reduced.

Keywords:

Electronic Banking, Security, Easy Banking

Session Chair

Hasan Metin

Session Co-Chair

Bejtush Ademi

Proceedings Editor

Edmond Hajrizi

ISBN

978-9951-437-54-7

Location

Durres, Albania

Start Date

27-10-2017 3:00 PM

End Date

27-10-2017 4:30 PM

DOI

10.33107/ubt-ic.2017.266

This document is currently not available here.

Share

COinS
 
Oct 27th, 3:00 PM Oct 27th, 4:30 PM

Perception of Customers on Electronic Banking Services Problems, and their improvements

Durres, Albania

The use of technology in banking services has facilitated many daily banking operations. However, the use of technology in electronic banking services has its problems as well. The aim of this research is to look at the effect of security and ease of use in the problems of electronic banking services. After the comprehensive literature review, this research presents a statistical analysis through a distributed questionnaire to look at the effect of security and ease of use in reducing the problems of electronic banking services. Regression analysis shows that security and ease of use of electronic banking services have a negative effect on problems of electronic banking services, which means that with the increase of securityand/or ease of use, their problems are reduced.