Event Title

Business Performance Improvement Perception Using Business process Re-engineering (BPR): The case of Kosova SMEs

Session

Mechatronics, System Engineering and Robotics

Description

The purpose of this study is to present the perception, i.e. the level of knowledge and implementation of the re-engineering method of business process by Kosovo companies as well as to analyse the impact of the implementation of this method on performance improvement. Quantitative methodology is used to provide with intended results. Data is collected through a questionnaire and the study was attended by employees of the 60 companies operating in the various Kosova regions. The synthesis of the analysis shows that the BPR technique is recognized by 50% of surveyed employees and is implemented by 30% of businesses in Kosovo. From the correlation analysis, turned out that there is a significant positive relationship between BPR implementation and organizational performance growth. The recommendation is that BPR implementation in Kosova businesses will increase the performance of companies.

Keywords:

re-engineering the business process, performance, quality, speed, feasibility, cost, agility

Session Chair

Bertan Karahoda

Session Co-Chair

Valmir Hoxha

Proceedings Editor

Edmond Hajrizi

ISBN

978-9951-437-69-1

Location

Pristina, Kosovo

Start Date

27-10-2018 3:15 PM

End Date

27-10-2018 4:45 PM

DOI

10.33107/ubt-ic.2018.332

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Oct 27th, 3:15 PM Oct 27th, 4:45 PM

Business Performance Improvement Perception Using Business process Re-engineering (BPR): The case of Kosova SMEs

Pristina, Kosovo

The purpose of this study is to present the perception, i.e. the level of knowledge and implementation of the re-engineering method of business process by Kosovo companies as well as to analyse the impact of the implementation of this method on performance improvement. Quantitative methodology is used to provide with intended results. Data is collected through a questionnaire and the study was attended by employees of the 60 companies operating in the various Kosova regions. The synthesis of the analysis shows that the BPR technique is recognized by 50% of surveyed employees and is implemented by 30% of businesses in Kosovo. From the correlation analysis, turned out that there is a significant positive relationship between BPR implementation and organizational performance growth. The recommendation is that BPR implementation in Kosova businesses will increase the performance of companies.