Business Performance Improvement Perception Using Business process Re-engineering (BPR): The case of Kosova SMEs
Session
Mechatronics, System Engineering and Robotics
Description
The purpose of this study is to present the perception, i.e. the level of knowledge and implementation of the re-engineering method of business process by Kosovo companies as well as to analyse the impact of the implementation of this method on performance improvement. Quantitative methodology is used to provide with intended results. Data is collected through a questionnaire and the study was attended by employees of the 60 companies operating in the various Kosova regions. The synthesis of the analysis shows that the BPR technique is recognized by 50% of surveyed employees and is implemented by 30% of businesses in Kosovo. From the correlation analysis, turned out that there is a significant positive relationship between BPR implementation and organizational performance growth. The recommendation is that BPR implementation in Kosova businesses will increase the performance of companies.
Keywords:
re-engineering the business process, performance, quality, speed, feasibility, cost, agility
Session Chair
Bertan Karahoda
Session Co-Chair
Valmir Hoxha
Proceedings Editor
Edmond Hajrizi
ISBN
978-9951-437-69-1
Location
Pristina, Kosovo
Start Date
27-10-2018 3:15 PM
End Date
27-10-2018 4:45 PM
DOI
10.33107/ubt-ic.2018.332
Recommended Citation
Mujku, Uran, "Business Performance Improvement Perception Using Business process Re-engineering (BPR): The case of Kosova SMEs" (2018). UBT International Conference. 332.
https://knowledgecenter.ubt-uni.net/conference/2018/all-events/332
Business Performance Improvement Perception Using Business process Re-engineering (BPR): The case of Kosova SMEs
Pristina, Kosovo
The purpose of this study is to present the perception, i.e. the level of knowledge and implementation of the re-engineering method of business process by Kosovo companies as well as to analyse the impact of the implementation of this method on performance improvement. Quantitative methodology is used to provide with intended results. Data is collected through a questionnaire and the study was attended by employees of the 60 companies operating in the various Kosova regions. The synthesis of the analysis shows that the BPR technique is recognized by 50% of surveyed employees and is implemented by 30% of businesses in Kosovo. From the correlation analysis, turned out that there is a significant positive relationship between BPR implementation and organizational performance growth. The recommendation is that BPR implementation in Kosova businesses will increase the performance of companies.