Event Title

The Waiting Time of the Patients in the Clinics and Effects on the Healthcare

Session

Medical, Dental and Pharmaceutical Sciences

Description

Patients with the highest need for examination and treatment are rarely a priority and there is a risk of increased disease for those waiting in the ambulance. Improving the quality of health care delivery is the goal of all healthcare institutions. Observation of patient experience, satisfaction, and utilization of hospital services is useful for assessing service interventions. Waiting time may raise considerable concerns for the patients. Vulnerable groups such as young and socio/economically disadvantaged patients should be the focus of efforts to reduce waiting times and levels of patient disturbance. Inadequate references may lead to prolonged waiting times for examination and treatment. References to relevant information regarding the patient history and clinical findings are essential in order to appoint patients to the ambulatory clinic and to determine which diagnostic findings are of clinical importance. The research was carried out in the ambulance of thoracic surgery in the period 16/04/2013 until 30/04/2013. The number of respondents was 60, out of which 19 were male and 41 females. The waiting time and the degree of satisfaction with the health services have been recorded. The results have shown that the average waiting time during the day in minutes has been reported 123, the average waiting time in the hour was 2. The shorter waiting time has been reported 2 minutes while the longest waiting time of 4560 minutes. The percentage of patients with the satisfaction rating has been recorded 85% very satisfied, 10% less satisfied and 5% not satisfied at all. The waiting time for the patients and the quality of the waiting facilities affects the perception of the quality of care. Integration of health services has the potential to reduce waiting time due to more efficient use of resources.

Keywords:

Health, Waiting, Time, Patient, Satisfied

Session Chair

Rexhep Gjyliqi

Session Co-Chair

Fitim Alidema

Proceedings Editor

Edmond Hajrizi

ISBN

978-9951-437-69-1

Location

Pristina, Kosovo

Start Date

27-10-2018 10:45 AM

End Date

27-10-2018 12:15 PM

DOI

10.33107/ubt-ic.2018.383

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Oct 27th, 10:45 AM Oct 27th, 12:15 PM

The Waiting Time of the Patients in the Clinics and Effects on the Healthcare

Pristina, Kosovo

Patients with the highest need for examination and treatment are rarely a priority and there is a risk of increased disease for those waiting in the ambulance. Improving the quality of health care delivery is the goal of all healthcare institutions. Observation of patient experience, satisfaction, and utilization of hospital services is useful for assessing service interventions. Waiting time may raise considerable concerns for the patients. Vulnerable groups such as young and socio/economically disadvantaged patients should be the focus of efforts to reduce waiting times and levels of patient disturbance. Inadequate references may lead to prolonged waiting times for examination and treatment. References to relevant information regarding the patient history and clinical findings are essential in order to appoint patients to the ambulatory clinic and to determine which diagnostic findings are of clinical importance. The research was carried out in the ambulance of thoracic surgery in the period 16/04/2013 until 30/04/2013. The number of respondents was 60, out of which 19 were male and 41 females. The waiting time and the degree of satisfaction with the health services have been recorded. The results have shown that the average waiting time during the day in minutes has been reported 123, the average waiting time in the hour was 2. The shorter waiting time has been reported 2 minutes while the longest waiting time of 4560 minutes. The percentage of patients with the satisfaction rating has been recorded 85% very satisfied, 10% less satisfied and 5% not satisfied at all. The waiting time for the patients and the quality of the waiting facilities affects the perception of the quality of care. Integration of health services has the potential to reduce waiting time due to more efficient use of resources.