Event Title

Analysis of implementation of ISO 9001 standard in the Construction Industry in Kosovo

Session

Civil Engineering, Infrastructure and Environment

Description

ISO 9001 is the Quality Management System. A Certified Quality Management System represents official confirmation of a level of reliable business performance, as well as proving commitment to continuous improvement and fulfillment of customer requirements.Therefore, the certification of companies in the Kosovo Construction Industry with ISO 9001 is very important, moreover ISO 9001 has the priority to ensure that the product or service satisfies the client's quality requirements, and the products and services must comply with applicable regulations.The benefits of companies implementing and certifying ISO 9001 are:improving documentation, raising quality awareness, reinforcing trust and links between the organization and clients, saving and increasing profits, facilitating service development, staff involvement - continuing education etc.Therefore, in this paper, the knowledge on the implementation of ISO 9001 standard by the Construction Industry in Kosovo is discussed in detail, based on facts and analysis. Implementation and certification of a Quality Management System, according to ISO 9001, is primarily in the interest of any company that conducts business in the territory of the Republic of Kosovo, in the best interest of society and assists in overall economic development.

Keywords:

ISO 9001, quality, customer, quality control, quality assurance, quality management etc.

Session Chair

Hazir Çadraku

Session Co-Chair

Visar Krelani

Proceedings Editor

Edmond Hajrizi

ISBN

978-9951-550-19-2

Location

Pristina, Kosovo

Start Date

26-10-2019 3:30 PM

End Date

26-10-2019 5:00 PM

DOI

10.33107/ubt-ic.2019.211

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Oct 26th, 3:30 PM Oct 26th, 5:00 PM

Analysis of implementation of ISO 9001 standard in the Construction Industry in Kosovo

Pristina, Kosovo

ISO 9001 is the Quality Management System. A Certified Quality Management System represents official confirmation of a level of reliable business performance, as well as proving commitment to continuous improvement and fulfillment of customer requirements.Therefore, the certification of companies in the Kosovo Construction Industry with ISO 9001 is very important, moreover ISO 9001 has the priority to ensure that the product or service satisfies the client's quality requirements, and the products and services must comply with applicable regulations.The benefits of companies implementing and certifying ISO 9001 are:improving documentation, raising quality awareness, reinforcing trust and links between the organization and clients, saving and increasing profits, facilitating service development, staff involvement - continuing education etc.Therefore, in this paper, the knowledge on the implementation of ISO 9001 standard by the Construction Industry in Kosovo is discussed in detail, based on facts and analysis. Implementation and certification of a Quality Management System, according to ISO 9001, is primarily in the interest of any company that conducts business in the territory of the Republic of Kosovo, in the best interest of society and assists in overall economic development.