Event Title

The Effect of Digital Revolution, and ERP Software Usage in Banking Sector

Session

Management, Business and Economics

Description

This research aims at assessing the effect that the digital revolution has in general, while the main focus is on the banking sector of Kosovo. The research describes the impact of digital technology such as ERP software, on the overall performance, on the quality of services provided, and on achieving enterprise strategic objectives of banking. Extraordinary advances in digital technology have transformed the way that banks function. High opportunities exist for the use of digital era infrastructure, to create local and global opportunities. High competition and various challenges in the banking sector are pushing banks to adopt new digital models, which represent unique resources and added value to them. The research model involves a combination of qualitative and quantitative methods, and is realized by employee survey in banking sector and their clients. The research results provide a good mix between the theoretical part and the practical one in the effect of the digitization, and in particular the ERP software in the banking sector.

Keywords:

Digital Revolution, Industry 4.0, Banking Sector, ERP, Artificial Intelligence, Blockchain

Session Chair

Hasan Metin

Session Co-Chair

Leonita Braha Vokshi

Proceedings Editor

Edmond Hajrizi

ISBN

978-9951-550-19-2

Location

Pristina, Kosovo

Start Date

26-10-2019 3:30 PM

End Date

26-10-2019 5:00 PM

DOI

10.33107/ubt-ic.2019.368

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Oct 26th, 3:30 PM Oct 26th, 5:00 PM

The Effect of Digital Revolution, and ERP Software Usage in Banking Sector

Pristina, Kosovo

This research aims at assessing the effect that the digital revolution has in general, while the main focus is on the banking sector of Kosovo. The research describes the impact of digital technology such as ERP software, on the overall performance, on the quality of services provided, and on achieving enterprise strategic objectives of banking. Extraordinary advances in digital technology have transformed the way that banks function. High opportunities exist for the use of digital era infrastructure, to create local and global opportunities. High competition and various challenges in the banking sector are pushing banks to adopt new digital models, which represent unique resources and added value to them. The research model involves a combination of qualitative and quantitative methods, and is realized by employee survey in banking sector and their clients. The research results provide a good mix between the theoretical part and the practical one in the effect of the digitization, and in particular the ERP software in the banking sector.