Event Title

Customer Complaints in the Energy Sector

Session

Management, Business and Economics

Description

The purpose of this paper concerns the Dispute Settlement Procedures and defending the customers rights in Energy Sector. Public and private authorities should pay attention and determine the procedures to be followed in order to encrease the quality of public services and contributing to economic development growth. The article aims to present that some improvements has been done toward protecting the customers rights in administrative level disputes by responsible authorities. The study aims to present the requirement for changing a few legal and sub – legal provisions in force, which are causing concerns in practice for both institucions and customers. The energy sector faces many challenges, among which is the regular supply of electricity and customer protection. In this regard, it is important to continuously address issues that would contribute to improving the performance of the competent institutions and improving the quality of power supply. Furthermore, the right to appeal is a right guaranteed by legal provisions, so public and private institutions should be careful when dealing with customer complaints, acting in accordance with the main principles of justice.

Keywords:

complaints, customers, energy sector, courts

Session Chair

Ylber Limani

Session Co-Chair

Gonxhe Beqiri

Proceedings Editor

Edmond Hajrizi

ISBN

978-9951-437-96-7

Location

Lipjan, Kosovo

Start Date

31-10-2020 3:15 PM

End Date

31-10-2020 4:45 PM

DOI

10.33107/ubt-ic.2020.303

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Oct 31st, 3:15 PM Oct 31st, 4:45 PM

Customer Complaints in the Energy Sector

Lipjan, Kosovo

The purpose of this paper concerns the Dispute Settlement Procedures and defending the customers rights in Energy Sector. Public and private authorities should pay attention and determine the procedures to be followed in order to encrease the quality of public services and contributing to economic development growth. The article aims to present that some improvements has been done toward protecting the customers rights in administrative level disputes by responsible authorities. The study aims to present the requirement for changing a few legal and sub – legal provisions in force, which are causing concerns in practice for both institucions and customers. The energy sector faces many challenges, among which is the regular supply of electricity and customer protection. In this regard, it is important to continuously address issues that would contribute to improving the performance of the competent institutions and improving the quality of power supply. Furthermore, the right to appeal is a right guaranteed by legal provisions, so public and private institutions should be careful when dealing with customer complaints, acting in accordance with the main principles of justice.