Event Title

The experiences and management practices of nurse managers at University Clinical Center of Kosovo (UCCK) during the COVID-19 pandemic.

Session

Medicine and Nursing

Description

The COVID-19 pandemic has caused unprecedented financial and management challenges for health care systems across the world. Frontline health workers have been faced with numerous challenges since the pandemic began. Challenges emerging from the COVID-19 outbreak have particularly affected nurse managers who have been working under uncertain conditions characterized by unprecedented psychological stress, financial struggles, inadequate supply storages and staff shortages. The drastically increased number of COVID hospitalizations coupled with financial restrictions and nursing shortages have forced nurse managers to manage unpredictable workloads and rapidly changing work environmnets. These challenges have been particularly apparent in developing countries which tend to lack the adequate financial and human resources to address the healthcare needs of the population (Gab, 2019). Nurse managers are responsible for supervising nurses and play a key role in ensuring effective healthcare service provision for patients. The experiences and challenges of nurse managers in developing countries in managing high workloads during the COVID-19 pandemic have received insufficient research attention and this study aims to fill this research gap.

Aim: This study aims to explore the experiences and management practices of clinical nurse managers at the University Clinical Center of Kosovo (UCCK) during the COVID-19. In Kosovo the first cases of COVID- 19 infections in Kosovo appeared on March 13th, and to date there are 12.464 active cases and 2,878 confirmed deaths.

Methodology: An interpretive phenomenological research approach will be employed in this study, which will enable the exploration of the experiences and management practices of clinical nurses during the pandemic at UCCK. Phenomenology allows the examination of a phenomenon or an event in the daily world from the viewpoint of individuals experiencing them (Streubert and Carpenter, 1999). Five

(5) nurse managers (headnurses) who have been working at different clinics of UCCk during the COVID- 19 pandemic will be interviewed for this study. Semi-structured interview will be used as data collection technique whereas the selection of participants will be based on a purposeful sampling technique. The main themes which will emerge from the interviews with informants will serve as the basis for understanding the experiences and management practices of nurse mangers at UCCK. Data will be

collected between September 20 and October 10 2021 and will be analyzed using the Colaizzi’s (1978) method of analysis. In order to ensure the trustworthiness of the data (triangulation) will be applied. For the purpose of data triangulation and attending to the Colaizzi’s seventh procedural step, the analyzed findings will be returned to the participants for validation (verification).

Results: The results of this study will be useful in understanding the experiences and management practices of nurses managers at UCCK.

Keywords:

nurse manager, management practices, COVID-19 pandemic

Proceedings Editor

Edmond Hajrizi

ISBN

978-9951-550-47-5

Location

UBT Kampus, Lipjan

Start Date

30-10-2021 12:00 AM

End Date

30-10-2021 12:00 AM

DOI

10.33107/ubt-ic.2021.195

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Oct 30th, 12:00 AM Oct 30th, 12:00 AM

The experiences and management practices of nurse managers at University Clinical Center of Kosovo (UCCK) during the COVID-19 pandemic.

UBT Kampus, Lipjan

The COVID-19 pandemic has caused unprecedented financial and management challenges for health care systems across the world. Frontline health workers have been faced with numerous challenges since the pandemic began. Challenges emerging from the COVID-19 outbreak have particularly affected nurse managers who have been working under uncertain conditions characterized by unprecedented psychological stress, financial struggles, inadequate supply storages and staff shortages. The drastically increased number of COVID hospitalizations coupled with financial restrictions and nursing shortages have forced nurse managers to manage unpredictable workloads and rapidly changing work environmnets. These challenges have been particularly apparent in developing countries which tend to lack the adequate financial and human resources to address the healthcare needs of the population (Gab, 2019). Nurse managers are responsible for supervising nurses and play a key role in ensuring effective healthcare service provision for patients. The experiences and challenges of nurse managers in developing countries in managing high workloads during the COVID-19 pandemic have received insufficient research attention and this study aims to fill this research gap.

Aim: This study aims to explore the experiences and management practices of clinical nurse managers at the University Clinical Center of Kosovo (UCCK) during the COVID-19. In Kosovo the first cases of COVID- 19 infections in Kosovo appeared on March 13th, and to date there are 12.464 active cases and 2,878 confirmed deaths.

Methodology: An interpretive phenomenological research approach will be employed in this study, which will enable the exploration of the experiences and management practices of clinical nurses during the pandemic at UCCK. Phenomenology allows the examination of a phenomenon or an event in the daily world from the viewpoint of individuals experiencing them (Streubert and Carpenter, 1999). Five

(5) nurse managers (headnurses) who have been working at different clinics of UCCk during the COVID- 19 pandemic will be interviewed for this study. Semi-structured interview will be used as data collection technique whereas the selection of participants will be based on a purposeful sampling technique. The main themes which will emerge from the interviews with informants will serve as the basis for understanding the experiences and management practices of nurse mangers at UCCK. Data will be

collected between September 20 and October 10 2021 and will be analyzed using the Colaizzi’s (1978) method of analysis. In order to ensure the trustworthiness of the data (triangulation) will be applied. For the purpose of data triangulation and attending to the Colaizzi’s seventh procedural step, the analyzed findings will be returned to the participants for validation (verification).

Results: The results of this study will be useful in understanding the experiences and management practices of nurses managers at UCCK.