Digitalization and improvement of services for citizens by the Kosovo Police

Session

Management, Business and Economics

Description

Nowadays, when the development of technology has increased the use of digitalization in variety of products and services that an institution can offer, influences the way how they provide information. Therefore, the purpose of this research is to emphasize the role of digitalization in service activities in Kosovo Police, with a special focus on the application "Report to the Police". The methodology of the paper includes the secondary data analysis from reports of Kosovo Police, the general history of the main activities that the institution provides for its citizens and the establishment of digital platforms regarding activities carried out by the responsible persons of each department, including in all regions of Kosovo. Whereas the primary data analyses presented the data collected from the survey conducted with the citizens of the Republic of Kosovo through a questionnaire. Citizens over the age of 18 have given answers regarding the importance of digital activities nowadays, how much they use social networks to get informed about the activities carried out by institutions in Kosovo. Specifically, the main questions are focused about the Kosovo Police Institution and how they use the "Report the Police" Application. The sample was limited since the application "Report to the Police" is launched only for Android users. Therefore, this research recommends that the application should be available for all smart phone users, moreover since the application is quite practical and effective, it should be promoted more actively to the citizens, through variety of digital marketing activities.

Keywords:

Digitalization, public institutions, citizen, information services, application

Proceedings Editor

Edmond Hajrizi

ISBN

978-9951-550-50-5

Location

UBT Kampus, Lipjan

Start Date

29-10-2022 12:00 AM

End Date

30-10-2022 12:00 AM

DOI

10.33107/ubt-ic.2022.432

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Digitalization and improvement of services for citizens by the Kosovo Police

UBT Kampus, Lipjan

Nowadays, when the development of technology has increased the use of digitalization in variety of products and services that an institution can offer, influences the way how they provide information. Therefore, the purpose of this research is to emphasize the role of digitalization in service activities in Kosovo Police, with a special focus on the application "Report to the Police". The methodology of the paper includes the secondary data analysis from reports of Kosovo Police, the general history of the main activities that the institution provides for its citizens and the establishment of digital platforms regarding activities carried out by the responsible persons of each department, including in all regions of Kosovo. Whereas the primary data analyses presented the data collected from the survey conducted with the citizens of the Republic of Kosovo through a questionnaire. Citizens over the age of 18 have given answers regarding the importance of digital activities nowadays, how much they use social networks to get informed about the activities carried out by institutions in Kosovo. Specifically, the main questions are focused about the Kosovo Police Institution and how they use the "Report the Police" Application. The sample was limited since the application "Report to the Police" is launched only for Android users. Therefore, this research recommends that the application should be available for all smart phone users, moreover since the application is quite practical and effective, it should be promoted more actively to the citizens, through variety of digital marketing activities.