Management of Hotel Enterprises and the Economic Importance of the Human Factor
Session
Management Business and Economics
Description
As a customer-focused industry that caters to needs and wants, requirements, and the impact of intellectual capital in the production process, hotel enterprise management somehow focuses on the human factor. This study examines the ways in which effective HRM procedures can raise operational effectiveness, raise visitor satisfaction, and improve business performance in hotel environments. In order to cultivate brand loyalty and offer the greatest customer service possible, this practically obsessive industry— where high levels of human interaction are the norm—depends on the skills, dispositions, and morale of its workforce. Hotel management can foster a culture of excellence and empower team members to strive for excellence in their respective roles, thereby improving guest experiences. This can be achieved through the implementation of integral training programs. In a similar vein, fostering a culture of job positivity and appreciation at work reduces employee turnover. As a result, hiring expenses are reduced and service consistency is ensured. The article also covers the current issues that hotel businesses must deal with, such as changing guest expectations, managing a diverse workforce effectively, and integrating technology in an efficient manner. A strategy that prioritizes employee development and engagement is necessary to address this complex situation and achieve results by working with people who act based on emotion rather than just numbers or return on investment. The study concludes by restating the essential economic and strategic value of "human resources." Hotel companies that recognize this and invest in their staff have a competitive advantage in the ever-changing hospitality industry and long-term business growth secured by their human capital.
Keywords:
Hotel Enterprises, Human Factor, Guest Experience.
Proceedings Editor
Edmond Hajrizi
ISBN
978-9951-982-15-3
Start Date
25-10-2024 9:00 AM
End Date
27-10-2024 6:00 PM
DOI
10.33107/ubt-ic.2024.33
Recommended Citation
Krasniqi, Dijamant and Shala, Venet, "Management of Hotel Enterprises and the Economic Importance of the Human Factor" (2024). UBT International Conference. 33.
https://knowledgecenter.ubt-uni.net/conference/2024UBTIC/MBE/33
Management of Hotel Enterprises and the Economic Importance of the Human Factor
As a customer-focused industry that caters to needs and wants, requirements, and the impact of intellectual capital in the production process, hotel enterprise management somehow focuses on the human factor. This study examines the ways in which effective HRM procedures can raise operational effectiveness, raise visitor satisfaction, and improve business performance in hotel environments. In order to cultivate brand loyalty and offer the greatest customer service possible, this practically obsessive industry— where high levels of human interaction are the norm—depends on the skills, dispositions, and morale of its workforce. Hotel management can foster a culture of excellence and empower team members to strive for excellence in their respective roles, thereby improving guest experiences. This can be achieved through the implementation of integral training programs. In a similar vein, fostering a culture of job positivity and appreciation at work reduces employee turnover. As a result, hiring expenses are reduced and service consistency is ensured. The article also covers the current issues that hotel businesses must deal with, such as changing guest expectations, managing a diverse workforce effectively, and integrating technology in an efficient manner. A strategy that prioritizes employee development and engagement is necessary to address this complex situation and achieve results by working with people who act based on emotion rather than just numbers or return on investment. The study concludes by restating the essential economic and strategic value of "human resources." Hotel companies that recognize this and invest in their staff have a competitive advantage in the ever-changing hospitality industry and long-term business growth secured by their human capital.