Session
Management, Business and Economics
Description
The aim of this paper is to bring into consideration the actual situation of the human resources management in the industry of tourism and hospitality, the challenges this factor is going through and the possible perspectives in the future. This study is based on the statistical data published by international authorized institutions and different studies of the field, compared and analyzed under an accurate literature review process made by the author. What comes up from this study is that eventhough the labor force of the tourism industry is the biggest ever known until now, half of it is part time employed and no qualified, dominated by students and emigrants groups who in general are low payed. In constrast to this, in most developed countries, where this industry is one of the most important regarding to income generation, happens that the service receiver- the tourist, is generally served by the low qualified employee. So, the failure or the success in this industry actually depands on the lowest payed and under evaluated part of the labour force. This industry suffers from negative perceptions regarding the employment practices, which in mostly cases are supported by evidence in fact. The phylosophy of human resources management is actually oriented toward short term objectives and responsabilites than toward long term ones like as the human resources development and its effective carrier path. This tendency needs to be changed due to the new challenges of the global tourism market development and smart tourist profile. Related to this last point this study offers recomandations.
Keywords:
Tourism industry, Human resources, Employment, Tourist
Proceedings Editor
Edmond Hajrizi
ISBN
978-9951-550-12-3
First Page
111
Last Page
115
Location
Durres, Albania
Start Date
7-11-2015 9:00 AM
End Date
7-11-2015 5:00 PM
DOI
10.33107/ubt-ic.2015.31
Recommended Citation
Berdo, Sonila, "The Human Resources Management in the Industry of Tourism and Hospitality. The Challenges and Future Perspectives" (2015). UBT International Conference. 31.
https://knowledgecenter.ubt-uni.net/conference/2015/all-events/31
Included in
The Human Resources Management in the Industry of Tourism and Hospitality. The Challenges and Future Perspectives
Durres, Albania
The aim of this paper is to bring into consideration the actual situation of the human resources management in the industry of tourism and hospitality, the challenges this factor is going through and the possible perspectives in the future. This study is based on the statistical data published by international authorized institutions and different studies of the field, compared and analyzed under an accurate literature review process made by the author. What comes up from this study is that eventhough the labor force of the tourism industry is the biggest ever known until now, half of it is part time employed and no qualified, dominated by students and emigrants groups who in general are low payed. In constrast to this, in most developed countries, where this industry is one of the most important regarding to income generation, happens that the service receiver- the tourist, is generally served by the low qualified employee. So, the failure or the success in this industry actually depands on the lowest payed and under evaluated part of the labour force. This industry suffers from negative perceptions regarding the employment practices, which in mostly cases are supported by evidence in fact. The phylosophy of human resources management is actually oriented toward short term objectives and responsabilites than toward long term ones like as the human resources development and its effective carrier path. This tendency needs to be changed due to the new challenges of the global tourism market development and smart tourist profile. Related to this last point this study offers recomandations.