E-Commerce, Global crisis and challenges
Session
Management, Business and Economics
Description
This paper is about e-commerce and consumer perceptions that is related with trust and with cultural differences. Paper discusses topic from a customer service perspective, and the challenges that are remaining with e-commerce organizations are delivery system, just in time feedback and customer support, different currencies and legal barriers in countries where products are purchased. In addition, also language can be traded as a challenge from customer service perspective
Keywords:
E-commerce, consumers, technology, trust
Session Chair
Hasan Metin
Session Co-Chair
Bejtush Ademi
Proceedings Editor
Edmond Hajrizi
ISBN
978-9951-437-69-1
Location
Pristina, Kosovo
Start Date
27-10-2018 1:30 PM
End Date
27-10-2018 3:00 PM
DOI
10.33107/ubt-ic.2018.287
Recommended Citation
Skenderi, Besnik and Skenderi, Diamanta, "E-Commerce, Global crisis and challenges" (2018). UBT International Conference. 287.
https://knowledgecenter.ubt-uni.net/conference/2018/all-events/287
E-Commerce, Global crisis and challenges
Pristina, Kosovo
This paper is about e-commerce and consumer perceptions that is related with trust and with cultural differences. Paper discusses topic from a customer service perspective, and the challenges that are remaining with e-commerce organizations are delivery system, just in time feedback and customer support, different currencies and legal barriers in countries where products are purchased. In addition, also language can be traded as a challenge from customer service perspective