Event Title

E-Commerce, Global crisis and challenges

Session

Management, Business and Economics

Description

This paper is about e-commerce and consumer perceptions that is related with trust and with cultural differences. Paper discusses topic from a customer service perspective, and the challenges that are remaining with e-commerce organizations are delivery system, just in time feedback and customer support, different currencies and legal barriers in countries where products are purchased. In addition, also language can be traded as a challenge from customer service perspective

Keywords:

E-commerce, consumers, technology, trust

Session Chair

Hasan Metin

Session Co-Chair

Bejtush Ademi

Proceedings Editor

Edmond Hajrizi

ISBN

978-9951-437-69-1

Location

Pristina, Kosovo

Start Date

27-10-2018 1:30 PM

End Date

27-10-2018 3:00 PM

DOI

10.33107/ubt-ic.2018.287

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Oct 27th, 1:30 PM Oct 27th, 3:00 PM

E-Commerce, Global crisis and challenges

Pristina, Kosovo

This paper is about e-commerce and consumer perceptions that is related with trust and with cultural differences. Paper discusses topic from a customer service perspective, and the challenges that are remaining with e-commerce organizations are delivery system, just in time feedback and customer support, different currencies and legal barriers in countries where products are purchased. In addition, also language can be traded as a challenge from customer service perspective