Utilizing Knowledge Management for Improving the Operational Performance of an Automotive Service Center
Session
Management, Business and Economics
Description
In the era of autonomous driving systems, the time has come to introduce systems that can improve the performance and quality of the service process while reducing the need for continual managerial oversight. By continuously collecting and analyzing information, knowledge management based systems can help large service centers avoid bottlenecks and delays but also maintain consistency in the quality of the service process across all service centers. Most of the data is already available in one form or the other and what remains is to integrate the data with the service process by using new knowledge management concepts and ideas. This paper outlines a method for creating a tool that can help service centers improve performance by automating decision making.
Keywords:
Automotive operational management, management of service centers, quality of service process, computer aided decision making
Session Chair
Naim Preniqi
Session Co-Chair
Muhamet Gërvalla
Proceedings Editor
Edmond Hajrizi
ISBN
978-9951-437-96-7
Location
Lipjan, Kosovo
Start Date
31-10-2020 10:45 AM
End Date
31-10-2020 12:15 PM
DOI
10.33107/ubt-ic.2020.289
Recommended Citation
Imeri, Besim; Lajci, Shpetim; and Lajci, Naser, "Utilizing Knowledge Management for Improving the Operational Performance of an Automotive Service Center" (2020). UBT International Conference. 439.
https://knowledgecenter.ubt-uni.net/conference/2020/all_events/439
Utilizing Knowledge Management for Improving the Operational Performance of an Automotive Service Center
Lipjan, Kosovo
In the era of autonomous driving systems, the time has come to introduce systems that can improve the performance and quality of the service process while reducing the need for continual managerial oversight. By continuously collecting and analyzing information, knowledge management based systems can help large service centers avoid bottlenecks and delays but also maintain consistency in the quality of the service process across all service centers. Most of the data is already available in one form or the other and what remains is to integrate the data with the service process by using new knowledge management concepts and ideas. This paper outlines a method for creating a tool that can help service centers improve performance by automating decision making.