Session
Information Systems and Security
Description
The purpose of this paper is to analyze and discuss the importance of Digital Technology in Banking business processes. There is a valuable evidence in the literature and within the banking business practices showing the processes of digitalization in the banking system is getting more frequent. In this regard, this research observes the implementation of digital technology in banking business processes and their role on the development of the distribution network through financial institutions. The digital technology implementation within the banking industry is assumed to have faced difficulties when comes to prove the overall bank productivity and cost reduction. The qualitative research is conducted with the aim of selecting and analyzing primary data, and the survey research is conducted aiming at quantitative data analyses throughout a structured questionnaire. The main assumption articulated in this research is that the implementation of digital technology significantly increases the productivity of bank operations. The subsequent assumption is about the return on investment on digital technology in banking sector.
Keywords:
Digital technology, digitalization, business process, digital transformation, return on investment.
Session Chair
Agon Mehmeti
Session Co-Chair
Blerton Abazi
Proceedings Editor
Edmond Hajrizi
ISBN
978-9951-437-96-7
First Page
22
Last Page
30
Location
Lipjan, Kosovo
Start Date
31-10-2020 9:00 AM
End Date
31-10-2020 10:30 AM
DOI
10.33107/ubt-ic.2020.206
Recommended Citation
Limani, Ylber and Gazideda, Teuta, "An Investigation of the Effects of Digital Technologies on Business Processes: The Case Study of Banking Sector" (2020). UBT International Conference. 64.
https://knowledgecenter.ubt-uni.net/conference/2020/all_events/64
Included in
An Investigation of the Effects of Digital Technologies on Business Processes: The Case Study of Banking Sector
Lipjan, Kosovo
The purpose of this paper is to analyze and discuss the importance of Digital Technology in Banking business processes. There is a valuable evidence in the literature and within the banking business practices showing the processes of digitalization in the banking system is getting more frequent. In this regard, this research observes the implementation of digital technology in banking business processes and their role on the development of the distribution network through financial institutions. The digital technology implementation within the banking industry is assumed to have faced difficulties when comes to prove the overall bank productivity and cost reduction. The qualitative research is conducted with the aim of selecting and analyzing primary data, and the survey research is conducted aiming at quantitative data analyses throughout a structured questionnaire. The main assumption articulated in this research is that the implementation of digital technology significantly increases the productivity of bank operations. The subsequent assumption is about the return on investment on digital technology in banking sector.