Session

Computer Science and Communication Engineering

Description

Not so long ago Artificial Intelligence was only in the realm of scientific fiction. Today, it has become a reality and is growing every day more prominent in many different industries. Chatbots enable machines to mimic human conversation. This paper is an attempt to study the use of artificial intelligence and natural language processing in Albanian banks and Kosovo banks regarding the use of Albanian-speaking Chatbots and how to become a more intelligent chatbot. The data is collected from sources that are in the public domain, such as banking websites.

Keywords:

IA, Chatbots, Banks, Virtual Assistant.

Session Chair

Bertan Karahoda

Session Co-Chair

Besnik Qehaja

Proceedings Editor

Edmond Hajrizi

ISBN

978-9951-550-47-5

First Page

1

Last Page

5

Location

UBT Kampus, Lipjan

Start Date

30-10-2021 10:45 AM

End Date

30-10-2021 12:15 PM

DOI

10.33107/ubt-ic.2021.380

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Oct 30th, 10:45 AM Oct 30th, 12:15 PM

Chatbot in banks of Kosovo and Albania

UBT Kampus, Lipjan

Not so long ago Artificial Intelligence was only in the realm of scientific fiction. Today, it has become a reality and is growing every day more prominent in many different industries. Chatbots enable machines to mimic human conversation. This paper is an attempt to study the use of artificial intelligence and natural language processing in Albanian banks and Kosovo banks regarding the use of Albanian-speaking Chatbots and how to become a more intelligent chatbot. The data is collected from sources that are in the public domain, such as banking websites.