Challenges in Information Systems Management in Manufacturing Companies in Kosovo: The Role of Human Resources in ERP Implementation

Session

Information Systems

Description

The implementation of Enterprise Resource Planning (ERP) systems has become a strategic priority for manufacturing firms seeking to enhance efficiency and ensure data-driven operations. In Kosovo, while ERP systems are increasingly adopted, their performance is often hindered by human factors rather than technological limitations. This paper investigates the impact of workforce-related challenges—such as employee turnover, insufficient onboarding, and lack of standardized workflows—on the accuracy and completeness of ERP data. Using a qualitative case study methodology, we analyze operational bottlenecks in a medium-sized food manufacturing company, where internal transfers and raw material requests were frequently omitted from the system, despite physical execution. The findings reveal critical misalignments between system design and user behavior, leading to production delays and unreliable reporting. As a contribution, the paper proposes a framework of practical interventions, including process formalization, continuous ERP training, and PDA-based automation. Furthermore, we outline how Artificial Intelligence (AI) can be integrated to detect anomalies and forecast material demands, thus strengthening the resilience and adaptability of ERP systems in emerging markets.

Keywords:

ERP implementation, human factors, manufacturing systems, information systems management, internal logistics, data accuracy, PDA automation

Proceedings Editor

Edmond Hajrizi

ISBN

978-9951-982-41-2

Location

UBT Lipjan, Kosovo

Start Date

25-10-2025 9:00 AM

End Date

26-10-2025 6:00 PM

DOI

10.33107/ubt-ic.2025.214

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Oct 25th, 9:00 AM Oct 26th, 6:00 PM

Challenges in Information Systems Management in Manufacturing Companies in Kosovo: The Role of Human Resources in ERP Implementation

UBT Lipjan, Kosovo

The implementation of Enterprise Resource Planning (ERP) systems has become a strategic priority for manufacturing firms seeking to enhance efficiency and ensure data-driven operations. In Kosovo, while ERP systems are increasingly adopted, their performance is often hindered by human factors rather than technological limitations. This paper investigates the impact of workforce-related challenges—such as employee turnover, insufficient onboarding, and lack of standardized workflows—on the accuracy and completeness of ERP data. Using a qualitative case study methodology, we analyze operational bottlenecks in a medium-sized food manufacturing company, where internal transfers and raw material requests were frequently omitted from the system, despite physical execution. The findings reveal critical misalignments between system design and user behavior, leading to production delays and unreliable reporting. As a contribution, the paper proposes a framework of practical interventions, including process formalization, continuous ERP training, and PDA-based automation. Furthermore, we outline how Artificial Intelligence (AI) can be integrated to detect anomalies and forecast material demands, thus strengthening the resilience and adaptability of ERP systems in emerging markets.