Reviewing the Administrative Procedures from a Digital Transformation Approach
Session
Law
Description
State administrative institutions bear the responsibility not only for the exercise of public authority but also for the provision of services to the citizens of a given country. This fundamental function is carried out by administrative institutions at both the local and central levels through a multitude of processes embedded within the formal framework of administrative law, more specifically within administrative procedure. In this sense, the state administration, through a series of closely interrelated procedural actions, seeks to address the needs and legal interests of citizens. In pursuit of greater efficiency and effectiveness in the delivery of public services, significant efforts have been undertaken over the past decades toward the digitalization of administrative procedures. In many contexts, this process has yielded notable achievements in providing faster, cheaper, and more transparent services for citizens. However, countries in transition continue to face numerous challenges in ensuring the efficient and effective implementation of administrative procedures, as well as major shortcomings in legal and structural infrastructure. Against this backdrop, the present study seeks to examine the capacity of administrative institutions in Kosovo to integrate technological advancements for the purpose of improving the quality of service delivery and addressing the legal interests of citizens. Using legal-dogmatic, analytical, and qualitative methods, the research has identified substantial gaps in the application of electronic governance to the protection and fulfillment of citizens’ rights and legal interests in Kosovo.
Keywords:
Legal infrastructure, Administrative procedure, Electronic signature, Public officials, Training system
ISBN
978-9951-982-41-2
Location
UBT Lipjan, Kosovo
Start Date
25-10-2025 9:00 AM
End Date
26-10-2025 10:00 AM
DOI
10.33107/ubt-ic.2025.248
Recommended Citation
Alidemaj, Avni H. and Maliqi, Alban, "Reviewing the Administrative Procedures from a Digital Transformation Approach" (2025). UBT International Conference. 11.
https://knowledgecenter.ubt-uni.net/conference/2025UBTIC/LAW/11
Reviewing the Administrative Procedures from a Digital Transformation Approach
UBT Lipjan, Kosovo
State administrative institutions bear the responsibility not only for the exercise of public authority but also for the provision of services to the citizens of a given country. This fundamental function is carried out by administrative institutions at both the local and central levels through a multitude of processes embedded within the formal framework of administrative law, more specifically within administrative procedure. In this sense, the state administration, through a series of closely interrelated procedural actions, seeks to address the needs and legal interests of citizens. In pursuit of greater efficiency and effectiveness in the delivery of public services, significant efforts have been undertaken over the past decades toward the digitalization of administrative procedures. In many contexts, this process has yielded notable achievements in providing faster, cheaper, and more transparent services for citizens. However, countries in transition continue to face numerous challenges in ensuring the efficient and effective implementation of administrative procedures, as well as major shortcomings in legal and structural infrastructure. Against this backdrop, the present study seeks to examine the capacity of administrative institutions in Kosovo to integrate technological advancements for the purpose of improving the quality of service delivery and addressing the legal interests of citizens. Using legal-dogmatic, analytical, and qualitative methods, the research has identified substantial gaps in the application of electronic governance to the protection and fulfillment of citizens’ rights and legal interests in Kosovo.