Effects of using the Win-Loss Method for overcoming conflicts in organization
Session
Management, Business and Economics
Description
Conflict is a phenomenon that is present both in society and in organizations. Managers spend part of their time in conflict situations and trying to resolve conflicts. Business development under conditions of competition and pressure from the external environment in the global market and the continuous struggle in this sphere, requires from managers skills, knowledge, resistance, but also confrontation with conflicting situations, which they mu1st manage and resolve in right there and then.
In this research is used a quantitative approach and the data are collected through questionnaires made from a sample based on the characteristics of organizations and employee leaders. 340 leaders of organizations were surveyed and the case study are taken from Kosovo businesses.
It presents descriptive data analysis and the empirical findings shows that the negative effects of conflict and that affect work performance
The findings also show that the use of a Win-Loss strategy model is still applicable in conflict management, while employees' awareness of the factors that cause conflict significantly affects work performance.
Keywords:
Conflict Management, Win – Loss Method, Efects, Strategy
Proceedings Editor
Edmond Hajrizi
ISBN
978-9951-550-95-6
Location
UBT Lipjan, Kosovo
Start Date
28-10-2023 8:00 AM
End Date
29-10-2023 6:00 PM
DOI
10.33107/ubt-ic.2023.167
Recommended Citation
Marmullaku, Arsim and Marmullaku, Bekim, "Effects of using the Win-Loss Method for overcoming conflicts in organization" (2023). UBT International Conference. 21.
https://knowledgecenter.ubt-uni.net/conference/IC/MBE/21
Effects of using the Win-Loss Method for overcoming conflicts in organization
UBT Lipjan, Kosovo
Conflict is a phenomenon that is present both in society and in organizations. Managers spend part of their time in conflict situations and trying to resolve conflicts. Business development under conditions of competition and pressure from the external environment in the global market and the continuous struggle in this sphere, requires from managers skills, knowledge, resistance, but also confrontation with conflicting situations, which they mu1st manage and resolve in right there and then.
In this research is used a quantitative approach and the data are collected through questionnaires made from a sample based on the characteristics of organizations and employee leaders. 340 leaders of organizations were surveyed and the case study are taken from Kosovo businesses.
It presents descriptive data analysis and the empirical findings shows that the negative effects of conflict and that affect work performance
The findings also show that the use of a Win-Loss strategy model is still applicable in conflict management, while employees' awareness of the factors that cause conflict significantly affects work performance.