Session

Management, Business and Economics

Description

IT investments lately have taken major role in Middle East banks. Hence, this study is adding to the discussion of impact of IT to the financial performance of ten largest Middle East banks, covering the period 2011-2021. The main source of the data is from annual reports of each bank. The study uses CAMELS model as dependent variable, whereas IT investments like Automated Teller Machine (ATM), Mobile Banking (MB), Internet Banking (IB), Point of Sale Terminals (POS) and Telephone Banking (TB) are the independent variables. The findings of the study show that the use of ATM, POS and TB has significant impact on financial performance of banks. Hence, the use of MB, IB does not have significant impact on financial performance of Middle East banks. The study concludes with recommendations for future studies.

Keywords:

IT, Bank Performance, CAMELS, Middle East

Proceedings Editor

Edmond Hajrizi

ISBN

978-9951-550-95-6

Location

UBT Lipjan, Kosovo

Start Date

28-10-2023 8:00 AM

End Date

29-10-2023 6:00 PM

DOI

10.33107/ubt-ic.2023.183

Included in

Business Commons

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Oct 28th, 8:00 AM Oct 29th, 6:00 PM

The Impact of IT Investments on the Performance of Largest Middle East Banks

UBT Lipjan, Kosovo

IT investments lately have taken major role in Middle East banks. Hence, this study is adding to the discussion of impact of IT to the financial performance of ten largest Middle East banks, covering the period 2011-2021. The main source of the data is from annual reports of each bank. The study uses CAMELS model as dependent variable, whereas IT investments like Automated Teller Machine (ATM), Mobile Banking (MB), Internet Banking (IB), Point of Sale Terminals (POS) and Telephone Banking (TB) are the independent variables. The findings of the study show that the use of ATM, POS and TB has significant impact on financial performance of banks. Hence, the use of MB, IB does not have significant impact on financial performance of Middle East banks. The study concludes with recommendations for future studies.