Extensive customer satisfaction survey of implemented energy efficiency measures in schools and public buildings in Kosovo
Session
Architecture and Spatial Planning
Description
As a continuation of the previous studies related to the identification and measuring of the level of end users satisfaction, the perception of indoor air and thermal comfort, the awareness on the EE measures, and the additional benefits of EE upgrades (eg. reductions of sick leave days, increasing productivity, increasing budget for other priorities, etc.), the authors has collected and analysed 25 new selected schools and public buildings from the group of 88 buildings and 483 respondents.
Compairing with the previous study, this investigation contains five time more analysed public buildings, including schools as specific topic, and 3 time more respondents.
This paper contains final results of Customer Satisfaction Survey (CSS) of the both part of studies, phase “before” and “after” implementation of EE measures in 88 schools and public buildings in Kosovo realized during winters 2021/2022 and 2022/2023 and comparision with the results from initial study for 5 public buildings.
During the investigations authors has used almost the same qualitative and quantitative methodology in buildings survey after implementation of the retrofitting works to systematically measure the social impact of project activities as baseline for comparing with the phase before implementation of the Energy Efficiency measures,
The indicators of achievement, following a careful assessment of their feasibility, together with a proposal for their review/amendment based on findings of the actual conditions assessed on the field during both phases of the study and final results were compared with the results from the initial study.
Keywords:
Customer satisfaction survey, EE measures, schools and public buildings, NPI
Proceedings Editor
Edmond Hajrizi
ISBN
978-9951-550-95-6
Location
UBT Lipjan, Kosovo
Start Date
28-10-2023 8:00 AM
End Date
29-10-2023 6:00 PM
DOI
10.33107/ubt-ic.2023.249
Recommended Citation
Muhaxheri, Kreshnik; Berisha, Bleta; and Alushaj, Ramadan, "Extensive customer satisfaction survey of implemented energy efficiency measures in schools and public buildings in Kosovo" (2023). UBT International Conference. 22.
https://knowledgecenter.ubt-uni.net/conference/IC/arch/22
Extensive customer satisfaction survey of implemented energy efficiency measures in schools and public buildings in Kosovo
UBT Lipjan, Kosovo
As a continuation of the previous studies related to the identification and measuring of the level of end users satisfaction, the perception of indoor air and thermal comfort, the awareness on the EE measures, and the additional benefits of EE upgrades (eg. reductions of sick leave days, increasing productivity, increasing budget for other priorities, etc.), the authors has collected and analysed 25 new selected schools and public buildings from the group of 88 buildings and 483 respondents.
Compairing with the previous study, this investigation contains five time more analysed public buildings, including schools as specific topic, and 3 time more respondents.
This paper contains final results of Customer Satisfaction Survey (CSS) of the both part of studies, phase “before” and “after” implementation of EE measures in 88 schools and public buildings in Kosovo realized during winters 2021/2022 and 2022/2023 and comparision with the results from initial study for 5 public buildings.
During the investigations authors has used almost the same qualitative and quantitative methodology in buildings survey after implementation of the retrofitting works to systematically measure the social impact of project activities as baseline for comparing with the phase before implementation of the Energy Efficiency measures,
The indicators of achievement, following a careful assessment of their feasibility, together with a proposal for their review/amendment based on findings of the actual conditions assessed on the field during both phases of the study and final results were compared with the results from the initial study.