Improving patient satisfaction through communication strategy
Session
Nursing and Medical Sciences
Description
In the era in which we live, the function and role of nurses is ever increasing
Having good communication skills is very important, as well as having the ability to make others understand what you are saying facilitates any relationship with them and enables the avoidance of misunderstandings and conflicts. The study highlights the processes /practices which have a direct impact on the statistics of patients and the individual performance of employees. Therefore, we as nurses should know that communication with patients, as well as with family members, is the main basis of the work or obligations of a white coat. Through this paper, I want to expand my knowledge about patient statistics in health care environments, through the knowledge of the health communication process, the knowledge of the factors that influence strategies for overcoming challenges related to communication. From the first contact of the meeting or the nurse-patient contact, a mutual relationship is created, where the nurse in some cases plays the role of the information provider, and in some cases is the recipient of the information that the patient discusses with him.
Hospitality, listening, understanding, sincerity, giving and clarifying information are crucial in improving patient satisfaction through the communication strategy, facilitate decision-making and problem solving, which lead us to effective communication with the patient. The nurse plays a very important role in communicating with the patient/client. She/he is the person who spends the most time with the patient and constantly takes care of him/her. From the very first moments of presentation, reception and companionship of the patient, a relationship of interaction is created between each other. The nurse is the health professional who in the communication process is the information provider and the patient/client is the receiver, but these roles are sometimes exchanged depending on the situations. The way we communicate, the ethics we use, the behavior and attitude we maintain, the values we present, show and highlight the figure and model of the professional nurse, who plays a role in allowing patient satisfaction.
Keywords:
communication, practices, performance, managers, nurses, development I communication, statistics.
Proceedings Editor
Edmond Hajrizi
ISBN
978-9951-550-95-6
Location
UBT Lipjan, Kosovo
Start Date
28-10-2023 8:00 AM
End Date
29-10-2023 6:00 PM
DOI
10.33107/ubt-ic.2023.209
Recommended Citation
Berisha, lbana Hashani Hashani and Zejnullahi, Blerina Isufi, "Improving patient satisfaction through communication strategy" (2023). UBT International Conference. 13.
https://knowledgecenter.ubt-uni.net/conference/IC/med/13
Improving patient satisfaction through communication strategy
UBT Lipjan, Kosovo
In the era in which we live, the function and role of nurses is ever increasing
Having good communication skills is very important, as well as having the ability to make others understand what you are saying facilitates any relationship with them and enables the avoidance of misunderstandings and conflicts. The study highlights the processes /practices which have a direct impact on the statistics of patients and the individual performance of employees. Therefore, we as nurses should know that communication with patients, as well as with family members, is the main basis of the work or obligations of a white coat. Through this paper, I want to expand my knowledge about patient statistics in health care environments, through the knowledge of the health communication process, the knowledge of the factors that influence strategies for overcoming challenges related to communication. From the first contact of the meeting or the nurse-patient contact, a mutual relationship is created, where the nurse in some cases plays the role of the information provider, and in some cases is the recipient of the information that the patient discusses with him.
Hospitality, listening, understanding, sincerity, giving and clarifying information are crucial in improving patient satisfaction through the communication strategy, facilitate decision-making and problem solving, which lead us to effective communication with the patient. The nurse plays a very important role in communicating with the patient/client. She/he is the person who spends the most time with the patient and constantly takes care of him/her. From the very first moments of presentation, reception and companionship of the patient, a relationship of interaction is created between each other. The nurse is the health professional who in the communication process is the information provider and the patient/client is the receiver, but these roles are sometimes exchanged depending on the situations. The way we communicate, the ethics we use, the behavior and attitude we maintain, the values we present, show and highlight the figure and model of the professional nurse, who plays a role in allowing patient satisfaction.