Communication and public services of the Government of Kosovo and online platforms

Session

Journalism, Media and Communication

Description

The development of communication technology has changed the focus and priorities for the usage of communication tools, which in addition to the benefits it has created for institutions, it has also caused challenges that institutions face in different countries, especially the Republic of Kosovo. Adaptation of public policies in line with the development of communication technology and the operation of online platforms is more than necessary for public institutions of the Republic of Kosovo, as it creates opportunities for easier and more effective access to information and services for citizens of the country. However, the rapid development of technology and the launch of online platforms for public communication of the Government of the Republic of Kosovo may also create difficulties for the relevant institutions. Through the review of the available scientific and professional literature, secondary professional data related to the impact of information technology on facilitating information and interaction in public sector communication, and on the basis of interview and observational analysis methods, this paper reflects the effect and challenges to integrate online platforms in government communication and public services in the Government of Kosovo.

Keywords:

public communication, public services, technology of communication, citizens, electronic communication, electronic services, Government of Kosovo.

Session Chair

Gjylije Rexha

Session Co-Chair

Musa Sabedini

Proceedings Editor

Edmond Hajrizi

ISBN

978-9951-550-19-2

Location

Pristina, Kosovo

Start Date

26-10-2019 11:00 AM

End Date

26-10-2019 12:30 PM

DOI

10.33107/ubt-ic.2019.125

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Oct 26th, 11:00 AM Oct 26th, 12:30 PM

Communication and public services of the Government of Kosovo and online platforms

Pristina, Kosovo

The development of communication technology has changed the focus and priorities for the usage of communication tools, which in addition to the benefits it has created for institutions, it has also caused challenges that institutions face in different countries, especially the Republic of Kosovo. Adaptation of public policies in line with the development of communication technology and the operation of online platforms is more than necessary for public institutions of the Republic of Kosovo, as it creates opportunities for easier and more effective access to information and services for citizens of the country. However, the rapid development of technology and the launch of online platforms for public communication of the Government of the Republic of Kosovo may also create difficulties for the relevant institutions. Through the review of the available scientific and professional literature, secondary professional data related to the impact of information technology on facilitating information and interaction in public sector communication, and on the basis of interview and observational analysis methods, this paper reflects the effect and challenges to integrate online platforms in government communication and public services in the Government of Kosovo.