Analysis of implementation of ISO 9001 standard in the Construction Industry in Kosovo
Session
Civil Engineering, Infrastructure and Environment
Description
ISO 9001 is the Quality Management System. A Certified Quality Management System represents official confirmation of a level of reliable business performance, as well as proving commitment to continuous improvement and fulfillment of customer requirements.Therefore, the certification of companies in the Kosovo Construction Industry with ISO 9001 is very important, moreover ISO 9001 has the priority to ensure that the product or service satisfies the client's quality requirements, and the products and services must comply with applicable regulations.The benefits of companies implementing and certifying ISO 9001 are:improving documentation, raising quality awareness, reinforcing trust and links between the organization and clients, saving and increasing profits, facilitating service development, staff involvement - continuing education etc.Therefore, in this paper, the knowledge on the implementation of ISO 9001 standard by the Construction Industry in Kosovo is discussed in detail, based on facts and analysis. Implementation and certification of a Quality Management System, according to ISO 9001, is primarily in the interest of any company that conducts business in the territory of the Republic of Kosovo, in the best interest of society and assists in overall economic development.
Keywords:
ISO 9001, quality, customer, quality control, quality assurance, quality management etc.
Session Chair
Hazir Çadraku
Session Co-Chair
Visar Krelani
Proceedings Editor
Edmond Hajrizi
ISBN
978-9951-550-19-2
Location
Pristina, Kosovo
Start Date
26-10-2019 3:30 PM
End Date
26-10-2019 5:00 PM
DOI
10.33107/ubt-ic.2019.211
Recommended Citation
Zogaj, Jeton and Kryeziu, Driton R., "Analysis of implementation of ISO 9001 standard in the Construction Industry in Kosovo" (2019). UBT International Conference. 211.
https://knowledgecenter.ubt-uni.net/conference/2019/events/211
Analysis of implementation of ISO 9001 standard in the Construction Industry in Kosovo
Pristina, Kosovo
ISO 9001 is the Quality Management System. A Certified Quality Management System represents official confirmation of a level of reliable business performance, as well as proving commitment to continuous improvement and fulfillment of customer requirements.Therefore, the certification of companies in the Kosovo Construction Industry with ISO 9001 is very important, moreover ISO 9001 has the priority to ensure that the product or service satisfies the client's quality requirements, and the products and services must comply with applicable regulations.The benefits of companies implementing and certifying ISO 9001 are:improving documentation, raising quality awareness, reinforcing trust and links between the organization and clients, saving and increasing profits, facilitating service development, staff involvement - continuing education etc.Therefore, in this paper, the knowledge on the implementation of ISO 9001 standard by the Construction Industry in Kosovo is discussed in detail, based on facts and analysis. Implementation and certification of a Quality Management System, according to ISO 9001, is primarily in the interest of any company that conducts business in the territory of the Republic of Kosovo, in the best interest of society and assists in overall economic development.