Session
Medicine and Nursing
Description
Community score card was first used in Lipjan Municipality as an instrument for measuring patient satisfaction with health services, and evaluation of PHC services by providers of these services, focusing on type 1 and type 2 diabetes mellitus patients. This activity was developed in support of AQH, through the NGO POLIS and the workers of the PHC-Lipjan The purpose of this research was to identify community needs and opportunities to solve these problems, Involvement of the community in decision-making and monitoring of services in PHC, Relevance of findings by CSC and current internal management and Ministry of Health level.
Methodology of work: Organizing information meetings about CSC with citizens and health workers. In the informative sessions with 207 citizens, there were 139 men and 68 women in the gender ratio, in the ethnic ratio 200 Albanian, 6 RAE and 1 Croat.
Total Health Worker 76, in the gender ratio Men 28, Women 48 in the ethnic ratio 71 Albanian, 5 Serb, based on residence and place of work 50 City, and 26 Village. Then focus group meetings: Within the Community Focus Groups, 15 out of the 15 meetings were attended by 120 participants. Since turning it into average participation, it turns out that 8 people have participated in each focus group.
Indicators evaluation visit Following the completion of the third focus group meetings where the consolidated indicators and sub-indicators were assessed by these groups, the field evaluation process was developed. Thus, the evaluation team was divided into two groups of 4 persons each. Each observer group had one POLIS employee, two community members, and one health worker
Interface Meeting The latest activity under the Community Score Card is the joint meeting between health care providers and the community, who have largely been patients with diabetes. This meeting was held on 01 November 2018.
Conclusions These activities served first to confront the evaluations of both groups that they gave during the scoring of the indicators, and then to find a consensus between the two groups on the final grade of each of the indicators and sub-indicators. Following this confrontation and consolidation, work has been done in groups to develop an action plan for three indicators that have been assessed by stakeholders at this meeting as needing to be improved. Thus, the working groups have outlined all the activities that need to be included in the action plan in order to improve these services.
Keywords:
Community Score Sheet, Diabetes, Community, Primary Health Care Workers
Session Chair
Fitim Alidema
Session Co-Chair
Salih Krasniqi
Proceedings Editor
Edmond Hajrizi
ISBN
978-9951-550-19-2
First Page
6
Last Page
14
Location
Pristina, Kosovo
Start Date
26-10-2019 1:30 PM
End Date
26-10-2019 3:00 PM
DOI
10.33107/ubt-ic.2019.295
Recommended Citation
Krasniqi, Agim N., "Community Score Card (CSC) on the quality of health services in PHC focusing on patients with diabetes mellitus in the Municipality of Lipjan" (2019). UBT International Conference. 295.
https://knowledgecenter.ubt-uni.net/conference/2019/events/295
Included in
Community Score Card (CSC) on the quality of health services in PHC focusing on patients with diabetes mellitus in the Municipality of Lipjan
Pristina, Kosovo
Community score card was first used in Lipjan Municipality as an instrument for measuring patient satisfaction with health services, and evaluation of PHC services by providers of these services, focusing on type 1 and type 2 diabetes mellitus patients. This activity was developed in support of AQH, through the NGO POLIS and the workers of the PHC-Lipjan The purpose of this research was to identify community needs and opportunities to solve these problems, Involvement of the community in decision-making and monitoring of services in PHC, Relevance of findings by CSC and current internal management and Ministry of Health level.
Methodology of work: Organizing information meetings about CSC with citizens and health workers. In the informative sessions with 207 citizens, there were 139 men and 68 women in the gender ratio, in the ethnic ratio 200 Albanian, 6 RAE and 1 Croat.
Total Health Worker 76, in the gender ratio Men 28, Women 48 in the ethnic ratio 71 Albanian, 5 Serb, based on residence and place of work 50 City, and 26 Village. Then focus group meetings: Within the Community Focus Groups, 15 out of the 15 meetings were attended by 120 participants. Since turning it into average participation, it turns out that 8 people have participated in each focus group.
Indicators evaluation visit Following the completion of the third focus group meetings where the consolidated indicators and sub-indicators were assessed by these groups, the field evaluation process was developed. Thus, the evaluation team was divided into two groups of 4 persons each. Each observer group had one POLIS employee, two community members, and one health worker
Interface Meeting The latest activity under the Community Score Card is the joint meeting between health care providers and the community, who have largely been patients with diabetes. This meeting was held on 01 November 2018.
Conclusions These activities served first to confront the evaluations of both groups that they gave during the scoring of the indicators, and then to find a consensus between the two groups on the final grade of each of the indicators and sub-indicators. Following this confrontation and consolidation, work has been done in groups to develop an action plan for three indicators that have been assessed by stakeholders at this meeting as needing to be improved. Thus, the working groups have outlined all the activities that need to be included in the action plan in order to improve these services.