Event Title

Nurse-patient communication in healthcare settings

Session

Medicine and Nursing

Description

This research study objective was to obtain information on the impressions and opinions of patients and nursing staff regarding the communication patterns during the Covid-19 pandemic and as well as in common situations. The study has been conducted in city of Vitia (Family Medical Centers) and in Gjilan (The Regional Hospital of Gjilan). We have used the quantitative method as the main methodological approach in two parts of the research. The first part of research included 57 patients, 36 females and 21 males, who self-administered questionnaire. While, the second part of research included 49 nurses, 40 were females and 9 males. The results showed that 67% of patients declared that they are very interested in communicating with the nursing staff about their health condition and 47% trusted their nurses. Also, 28% of patients declared that it has been more difficult to communicate during Covid-19. Whereas, the results of the second research showed that successful communication with patients brings satisfaction to the nurse’s work.

Keywords:

Communication, nurses-patients communication, healthcare, Covid-19.

Proceedings Editor

Edmond Hajrizi

ISBN

978-9951-550-47-5

Location

UBT Kampus, Lipjan

Start Date

30-10-2021 12:00 AM

End Date

30-10-2021 12:00 AM

DOI

10.33107/ubt-ic.2021.210

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Oct 30th, 12:00 AM Oct 30th, 12:00 AM

Nurse-patient communication in healthcare settings

UBT Kampus, Lipjan

This research study objective was to obtain information on the impressions and opinions of patients and nursing staff regarding the communication patterns during the Covid-19 pandemic and as well as in common situations. The study has been conducted in city of Vitia (Family Medical Centers) and in Gjilan (The Regional Hospital of Gjilan). We have used the quantitative method as the main methodological approach in two parts of the research. The first part of research included 57 patients, 36 females and 21 males, who self-administered questionnaire. While, the second part of research included 49 nurses, 40 were females and 9 males. The results showed that 67% of patients declared that they are very interested in communicating with the nursing staff about their health condition and 47% trusted their nurses. Also, 28% of patients declared that it has been more difficult to communicate during Covid-19. Whereas, the results of the second research showed that successful communication with patients brings satisfaction to the nurse’s work.