Session
Management, Business and Economics
Description
In recent years, Kosovo has set the foundation for quality infrastructure in its journey towards European integration. Although it lags behind in comparison to its neighbors in terms of quality infrastructure, it has eliminated some of the existing barriers to legal infrastructure. Creating a quality system abide by the requirements of the EN ISO 9001 standard is easier to constantly install and monitor health care standards according to the definition of work guidelines for good hospitaly practices in particular and internationally recognized areas.
Continuous quality improvement and application of the requirements of the Quality Management System in the public system is a challenge for many countries, especially for those who have gone through or are going through a difficult period of transition from a system where quality was neither known nor measured and consequently not even improved, in the system where the provision of public services is different. This study investigates the evaluation of the Quality Management System in public institutions in the Peja region as a method of continuous improvement in public services.
In the last decade of the 20th century, the systematic approach to quality enhancement based on the Quality Based Management System has become the dominant model of quality management application. From the standpoint of developing business standardization, we can say that the ISO 9001 standard has become a general and acceptable framework for improving the quality of products and services regardless of sector.
Keywords:
Standards, Quality Management System, Institutions, Public
Proceedings Editor
Edmond Hajrizi
ISBN
978-9951-550-47-5
Location
UBT Kampus, Lipjan
Start Date
30-10-2021 12:00 AM
End Date
30-10-2021 12:00 AM
DOI
10.33107/ubt-ic.2021.534
Recommended Citation
Daci, Enver, "THE EFFECT OF REMUNERATION ON QUALITY MANAGEMENT IN PUBLIC INSTITUTIONS IN KOSOVO" (2021). UBT International Conference. 558.
https://knowledgecenter.ubt-uni.net/conference/2021UBTIC/all-events/558
Included in
THE EFFECT OF REMUNERATION ON QUALITY MANAGEMENT IN PUBLIC INSTITUTIONS IN KOSOVO
UBT Kampus, Lipjan
In recent years, Kosovo has set the foundation for quality infrastructure in its journey towards European integration. Although it lags behind in comparison to its neighbors in terms of quality infrastructure, it has eliminated some of the existing barriers to legal infrastructure. Creating a quality system abide by the requirements of the EN ISO 9001 standard is easier to constantly install and monitor health care standards according to the definition of work guidelines for good hospitaly practices in particular and internationally recognized areas.
Continuous quality improvement and application of the requirements of the Quality Management System in the public system is a challenge for many countries, especially for those who have gone through or are going through a difficult period of transition from a system where quality was neither known nor measured and consequently not even improved, in the system where the provision of public services is different. This study investigates the evaluation of the Quality Management System in public institutions in the Peja region as a method of continuous improvement in public services.
In the last decade of the 20th century, the systematic approach to quality enhancement based on the Quality Based Management System has become the dominant model of quality management application. From the standpoint of developing business standardization, we can say that the ISO 9001 standard has become a general and acceptable framework for improving the quality of products and services regardless of sector.