How often medical errors are reported by health care providers at the Emergency Center in Pristina
Session
Dental Sciences
Description
Purpose: Safety is a fundamental principle in patient care, as well as a key component of quality management of healthcare services. Improving patient safety requires continuous energy, including all persons who have direct or indirect contact with the patient. This means changing the approach to the patient, to the workplace, improving workers’ performance, as well as redesigning systems, with the aim of reducing patient risk.
With this approach, almost all disciplines and actors are involved, therefore a complex and multidisciplinary approach is required in the identification of deficiencies initially, the drafting of policies by the responsible institutions, as well as the implementation of policies by health care providers.
Research method: For this research, two questionnaires were compiled: One was compiled in order to address patients who sought health services at the Emergency Center. The second questionnaire is designed for the Emergency Center personnel, in order to identify the relationships between the workers, the managerial staff, the problems of reporting errors, and similar.
For this purpose as support were engaged a nurse and a specialist of the Emergency Center who worked in shifts, with the aim of surveying patients, in different parts of the day during the 24 hours.
Results: The results of this study show that the majority of patients who come to the Emergency Center are transported either by family members or by a passerby. These patients can suffer many unintentional injuries from inadequate and unprofessional transport. Also, the many patients come directly from the accident site or from respective homes: They are signs that there are problems in the referral system from the levels of Primary Health Care (PHC). Multiple injuries in the head region indicate a need for treatment by a dentist specializing in head and neck.
Conclusions: It is noticeable the need to reorganize the working hours for the workers of the Emergency Center. Raising the capacities of the primary care level would reduce the load of the Emergency Center from interventions, which can be handled without a problem at the lower levels.
Continuous professional trainings, as well as trainings focused on stress management, working under time pressure and relationships between health service providers, would significantly improve the level of patient safety in the Emergency Center.
Keywords:
Patient Safety, Emergency Center, Research (study and analysis), Questionnaire, Medical errors, Adverse events, Safe procedures, Non-punitive reporting.
Proceedings Editor
Edmond Hajrizi
ISBN
978-9951-550-50-5
Location
UBT Kampus, Lipjan
Start Date
29-10-2022 12:00 AM
End Date
30-10-2022 12:00 AM
DOI
10.33107/ubt-ic.2022.218
Recommended Citation
Demjaha, Genc and Gorani, Erik, "How often medical errors are reported by health care providers at the Emergency Center in Pristina" (2022). UBT International Conference. 222.
https://knowledgecenter.ubt-uni.net/conference/2022/all-events/222
How often medical errors are reported by health care providers at the Emergency Center in Pristina
UBT Kampus, Lipjan
Purpose: Safety is a fundamental principle in patient care, as well as a key component of quality management of healthcare services. Improving patient safety requires continuous energy, including all persons who have direct or indirect contact with the patient. This means changing the approach to the patient, to the workplace, improving workers’ performance, as well as redesigning systems, with the aim of reducing patient risk.
With this approach, almost all disciplines and actors are involved, therefore a complex and multidisciplinary approach is required in the identification of deficiencies initially, the drafting of policies by the responsible institutions, as well as the implementation of policies by health care providers.
Research method: For this research, two questionnaires were compiled: One was compiled in order to address patients who sought health services at the Emergency Center. The second questionnaire is designed for the Emergency Center personnel, in order to identify the relationships between the workers, the managerial staff, the problems of reporting errors, and similar.
For this purpose as support were engaged a nurse and a specialist of the Emergency Center who worked in shifts, with the aim of surveying patients, in different parts of the day during the 24 hours.
Results: The results of this study show that the majority of patients who come to the Emergency Center are transported either by family members or by a passerby. These patients can suffer many unintentional injuries from inadequate and unprofessional transport. Also, the many patients come directly from the accident site or from respective homes: They are signs that there are problems in the referral system from the levels of Primary Health Care (PHC). Multiple injuries in the head region indicate a need for treatment by a dentist specializing in head and neck.
Conclusions: It is noticeable the need to reorganize the working hours for the workers of the Emergency Center. Raising the capacities of the primary care level would reduce the load of the Emergency Center from interventions, which can be handled without a problem at the lower levels.
Continuous professional trainings, as well as trainings focused on stress management, working under time pressure and relationships between health service providers, would significantly improve the level of patient safety in the Emergency Center.