The Impact of Digital Technology Implementation on the Improvement of Business Operations
Session
Management, Business and Economics
Description
The operations improvement process is a continuous examination method that ensures the businesses are maintaining efficiency while minimizing ineffective activities. Continuing the competitive advantage of businesses is not conceivable without the application of the right digital technology. This paper discusses the impact of digital technology on the improvement of business operations and the quality of products and services. The study seeks to find out the correlation between the main phases of operations quality improvement and the application of digital technology in each of the phases. Accordingly, the included phases are process design; change management; data management; and gap analysis. Operations quality improvement is supposed to be a data-driven process and requires a quantitative approach mixed with qualitative rudiments. Quantitative research involves the application of survey research including local businesses from different industries. The results are expected to show there is a significant relationship between hypothesis constitutive variables.
Keywords:
digital technology, quality, business process, operations improvement, management.
Proceedings Editor
Edmond Hajrizi
ISBN
978-9951-550-50-5
Location
UBT Kampus, Lipjan
Start Date
29-10-2022 12:00 AM
End Date
30-10-2022 12:00 AM
DOI
10.33107/ubt-ic.2022.409
Recommended Citation
Limani, Ylber and Sadiku, Arbnore, "The Impact of Digital Technology Implementation on the Improvement of Business Operations" (2022). UBT International Conference. 420.
https://knowledgecenter.ubt-uni.net/conference/2022/all-events/420
The Impact of Digital Technology Implementation on the Improvement of Business Operations
UBT Kampus, Lipjan
The operations improvement process is a continuous examination method that ensures the businesses are maintaining efficiency while minimizing ineffective activities. Continuing the competitive advantage of businesses is not conceivable without the application of the right digital technology. This paper discusses the impact of digital technology on the improvement of business operations and the quality of products and services. The study seeks to find out the correlation between the main phases of operations quality improvement and the application of digital technology in each of the phases. Accordingly, the included phases are process design; change management; data management; and gap analysis. Operations quality improvement is supposed to be a data-driven process and requires a quantitative approach mixed with qualitative rudiments. Quantitative research involves the application of survey research including local businesses from different industries. The results are expected to show there is a significant relationship between hypothesis constitutive variables.