The Impact of Change Management on Digital Transformation of Financial Institutions
Session
Management, Business and Economics
Description
Change management can be considered one of the most difficult management processes that a company can perform. But, in recent times when technology is determining many processes and systems, it has become easier to manage business change. This paper discusses and investigates the relationship between change management and digital leadership in financial institutions. Change management and digital leadership are two business terms that seem not strongly related at first glance. However, their association is very significant. It is assumed that change management is an important methodical approach to transforming business strategy, business processes or deployed technologies. Nonetheless, only in the cases when change management is implemented successfully, it enables the leadership to correctly apply the digital transformation of businesses and institutions. Consequently, it is supposed to change management affects the improvement of the business process in financial institutions. Diverse research methods are applied in this research. Quantitative methods include survey research carried out in two different financial institutions.
Keywords:
change management, digital leadership, financial institutions, digital technologies
Proceedings Editor
Edmond Hajrizi
ISBN
978-9951-550-50-5
Location
UBT Kampus, Lipjan
Start Date
29-10-2022 12:00 AM
End Date
30-10-2022 12:00 AM
DOI
10.33107/ubt-ic.2022.410
Recommended Citation
Limani, Ylber and Klinaku, Emira, "The Impact of Change Management on Digital Transformation of Financial Institutions" (2022). UBT International Conference. 421.
https://knowledgecenter.ubt-uni.net/conference/2022/all-events/421
The Impact of Change Management on Digital Transformation of Financial Institutions
UBT Kampus, Lipjan
Change management can be considered one of the most difficult management processes that a company can perform. But, in recent times when technology is determining many processes and systems, it has become easier to manage business change. This paper discusses and investigates the relationship between change management and digital leadership in financial institutions. Change management and digital leadership are two business terms that seem not strongly related at first glance. However, their association is very significant. It is assumed that change management is an important methodical approach to transforming business strategy, business processes or deployed technologies. Nonetheless, only in the cases when change management is implemented successfully, it enables the leadership to correctly apply the digital transformation of businesses and institutions. Consequently, it is supposed to change management affects the improvement of the business process in financial institutions. Diverse research methods are applied in this research. Quantitative methods include survey research carried out in two different financial institutions.