Critical Success Factors for the implementation of Total Quality Management in Small and Medium Enterprises: Literature Review
Session
Management, Business and Economics
Description
This research aims to identify and validate the Critical Success Factors (CSF) that make possible the implementation of Total Quality Management (TQM) in Small and Medium Enterprises SME). To carry out the literature research, the research objectives were taken into consideration, relevant scientific articles were selected and their content was analyzed. To find relevant scientific articles, the Google Scholar database was used, it allows the author to search for all forms of scholarly literature. The research is based on the criteria: relevant key words, time period 2015 onwards and only journals that apply the peer-review method. After conducting the literature research, 11 relevant articles were identified, with 25 authors from 11 different countries on four continents. After reviewing the content of the papers, 21 CSFs were identified and 12 out of 21 were validated. The validation was carried out with the engagement of quality management experts and the Cronbach's Alpha method was used to measure the degree of compatibility. The identified CSFs originate from the literature that deals only with small and medium-sized enterprises, excluding micro-enterprises and individual businesses as well as large enterprises and corporations. Also, the time period of the publications is only 7 years. This can be considered a limitation in terms of research. These identified and validated CSFs can serve in the future for wider field research to understand the level of managerial quality in SMEs.
Keywords:
Total Quality Management, CSF for TQM, SMEs
Proceedings Editor
Edmond Hajrizi
ISBN
978-9951-550-50-5
Location
UBT Kampus, Lipjan
Start Date
29-10-2022 12:00 AM
End Date
30-10-2022 12:00 AM
DOI
10.33107/ubt-ic.2022.422
Recommended Citation
Zefaj, Engelbert, "Critical Success Factors for the implementation of Total Quality Management in Small and Medium Enterprises: Literature Review" (2022). UBT International Conference. 436.
https://knowledgecenter.ubt-uni.net/conference/2022/all-events/436
Critical Success Factors for the implementation of Total Quality Management in Small and Medium Enterprises: Literature Review
UBT Kampus, Lipjan
This research aims to identify and validate the Critical Success Factors (CSF) that make possible the implementation of Total Quality Management (TQM) in Small and Medium Enterprises SME). To carry out the literature research, the research objectives were taken into consideration, relevant scientific articles were selected and their content was analyzed. To find relevant scientific articles, the Google Scholar database was used, it allows the author to search for all forms of scholarly literature. The research is based on the criteria: relevant key words, time period 2015 onwards and only journals that apply the peer-review method. After conducting the literature research, 11 relevant articles were identified, with 25 authors from 11 different countries on four continents. After reviewing the content of the papers, 21 CSFs were identified and 12 out of 21 were validated. The validation was carried out with the engagement of quality management experts and the Cronbach's Alpha method was used to measure the degree of compatibility. The identified CSFs originate from the literature that deals only with small and medium-sized enterprises, excluding micro-enterprises and individual businesses as well as large enterprises and corporations. Also, the time period of the publications is only 7 years. This can be considered a limitation in terms of research. These identified and validated CSFs can serve in the future for wider field research to understand the level of managerial quality in SMEs.