Session
Civil Engineering, Infrastructure and Environment
Description
The study analyzes the needs, expectations and satisfaction of customers; considering the design skills of architects in the time of rapid technological developments and innovations, for the creation of an interior environment as attractive as possible. The study considers data from 230 respondents through questionnaires structured for this purpose, through purposive sampling as a non-probability sampling approach. The data were analyzed according to averages by grouping the respondents according to professions. The results show different levels of expectations regarding the time it takes to realize the design and the expected deadlines for the completion of the entire project. The design concept and style, as well as the professional implementation of the project as a whole, are positively evaluated by the respondents and have no significant differences compared to expectations. The study prompts architects' attention to client expectations and satisfaction. Architects must be oriented towards new interior design trends.
Keywords:
client expectations, client satisfaction, architect-client collaboration
Proceedings Editor
Edmond Hajrizi
ISBN
978-9951-982-15-3
Location
UBT Kampus, Lipjan
Start Date
25-10-2024 9:00 AM
End Date
27-10-2024 6:00 PM
DOI
10.33107/ubt-ic.2024.307
Recommended Citation
Topuzi, Ramadan; Asani, Erblina; Sejdiu, Rrahim; Jashari, Bujar; and Bajraktari, Agron, "Expectations and satisfaction of clients who collaborate with architects for interior design" (2024). UBT International Conference. 7.
https://knowledgecenter.ubt-uni.net/conference/2024UBTIC/CEIE/7
Included in
Expectations and satisfaction of clients who collaborate with architects for interior design
UBT Kampus, Lipjan
The study analyzes the needs, expectations and satisfaction of customers; considering the design skills of architects in the time of rapid technological developments and innovations, for the creation of an interior environment as attractive as possible. The study considers data from 230 respondents through questionnaires structured for this purpose, through purposive sampling as a non-probability sampling approach. The data were analyzed according to averages by grouping the respondents according to professions. The results show different levels of expectations regarding the time it takes to realize the design and the expected deadlines for the completion of the entire project. The design concept and style, as well as the professional implementation of the project as a whole, are positively evaluated by the respondents and have no significant differences compared to expectations. The study prompts architects' attention to client expectations and satisfaction. Architects must be oriented towards new interior design trends.