Employee Perceptions of the Work Environment in Kosovo’s Public Administration
Session
Management Business and Economics
Description
The performance of public institutions is inherently tied to the quality of their work environment and employee satisfaction. This study assesses the work environment of a state agency operating under the Government of the Republic of Kosovo. For confidentiality reasons, the agency’s name is withheld. The research identifies key factors influencing employee satisfaction, communication, collaboration, and professional growth. The study utilized a mixed-methods design, combining quantitative and qualitative data derived from a structured questionnaire administered to the entire staff cohort (N = 26) of the agency. The instrument included both closed- and open-ended items addressing perceptions of working conditions, interpersonal relations, leadership support, and career development. Findings reveal a generally positive environment marked by strong job satisfaction, pride in institutional affiliation, and commitment to organizational goals. Communication and collaboration are rated highly, and leadership is viewed as supportive of autonomy. Nevertheless, challenges persist, including limited recognition of qualifications, occasional exclusion, and suboptimal physical conditions such as constrained workspace, noise, and inadequate equipment. Participants highlight the need for more transparent systems of professional development, performance evaluation, and international training access. The study emphasizes the necessity of continuous improvement in public sector workplaces. Strengthening communication structures, investing in infrastructure, and institutionalizing professional development frameworks can enhance morale, motivation, and overall organizational performance. The findings contribute to understanding workforce dynamics in Kosovo’s public administration and provide evidence-based guidance for policy advancement.
Keywords:
work environment, job satisfaction, communication, collaboration, professional development, motivation, public administration
ISBN
978-9951-982-41-2
Location
UBT Lipjan, Kosovo
Start Date
25-10-2025 9:00 AM
End Date
26-10-2025 6:00 PM
DOI
10.33107/ubt-ic.2025.419
Recommended Citation
Zeqiri, Nazmi and Bytyqi, Fisnik, "Employee Perceptions of the Work Environment in Kosovo’s Public Administration" (2025). UBT International Conference. 34.
https://knowledgecenter.ubt-uni.net/conference/2025UBTIC/MBE/34
Employee Perceptions of the Work Environment in Kosovo’s Public Administration
UBT Lipjan, Kosovo
The performance of public institutions is inherently tied to the quality of their work environment and employee satisfaction. This study assesses the work environment of a state agency operating under the Government of the Republic of Kosovo. For confidentiality reasons, the agency’s name is withheld. The research identifies key factors influencing employee satisfaction, communication, collaboration, and professional growth. The study utilized a mixed-methods design, combining quantitative and qualitative data derived from a structured questionnaire administered to the entire staff cohort (N = 26) of the agency. The instrument included both closed- and open-ended items addressing perceptions of working conditions, interpersonal relations, leadership support, and career development. Findings reveal a generally positive environment marked by strong job satisfaction, pride in institutional affiliation, and commitment to organizational goals. Communication and collaboration are rated highly, and leadership is viewed as supportive of autonomy. Nevertheless, challenges persist, including limited recognition of qualifications, occasional exclusion, and suboptimal physical conditions such as constrained workspace, noise, and inadequate equipment. Participants highlight the need for more transparent systems of professional development, performance evaluation, and international training access. The study emphasizes the necessity of continuous improvement in public sector workplaces. Strengthening communication structures, investing in infrastructure, and institutionalizing professional development frameworks can enhance morale, motivation, and overall organizational performance. The findings contribute to understanding workforce dynamics in Kosovo’s public administration and provide evidence-based guidance for policy advancement.