Date of Award

2013

Document Type

Thesis

Degree Name

Bachelor Degree

Department

Management, Business and Economics

First Advisor

Edmond Hajrizi

Language

English

Abstract

A true business is one which thinks and acts in a way that allows it to collaborate, integrate and empower by:

Internal and external business processes working together seamlessly, enabling collaboration with suppliers, partners, employees and customers across traditional enterprise boundaries;

Business process management has recently emerged as a ‘new technology’ offering significant improvements.

In simple terms, you can define a business process as a set of defined activities that a business unit performs in response to an event. Within the business process, there is a logical set-of-work performed at a particular point in time. The process also describes how to perform those work activities. For example, it specifies how a business leverages the capability of its active resources (people, knowledge, and application systems) and passive resources (equipment, physical assets, and capital). The overall objective is to realize strategic capabilities, support value propositions, and create a valuable outcome.

Elements of a process are: Input, output, events, sub-process, activities, and resources.

The example of Galanteria group will describe the process of sales, production, distribution and after sales service.

DOI

10.33107/ubt-etd.2013.2091

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Business Commons

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